WE’RE HIRING

Lookout Global Logistics is a trusted provider specializing in international freight forwarding and supply chain optimization. Located in Greater Chattanooga at the foothills of Lookout Mountain, we offer seamless logistics solutions across 194 countries. Our services include trade compliance, domestic trucking, and international air, ocean, and intermodal transport to ensure efficient and compliant cargo movement. 

We pride ourselves on integrity, proactive problem-solving, and top-tier customer service.

Lookout Global Logistics is seeking an International Account Manager to support one of our strategic partner accounts. This individual will work closely with the partner's team and applicable customers while utilizing Lookout's international forwarding network, systems, carrier and agent relationships, operating procedures, and regulatory authorities. The ideal candidate combines international freight knowledge with exceptional customer service, communication, and account-management skills. 

• Serve as the dedicated day-to-day representative and primary point of contact for the assigned strategic account.

• Coordinate international shipments from quotation and booking through customs coordination, delivery, and file completion.

• Track and trace shipments across ocean, air, and trucking modes and proactively address potential delays or exceptions.

• Communicate professionally with partners, customers, carriers, overseas agents, customs brokers, and other service providers.

• Request and prepare quotations using approved platforms, carriers, and overseas partners.

• Follow up on documentation, customs and freight releases, free-time deadlines, and other shipment requirements.

• Maintain accurate shipment records, documentation, and timely data entry within Lookout's cargo management system.

• Follow established company procedures and applicable TSA, FMC, CBP, and other government agency requirements, escalating compliance questions when appropriate.

• Develop a strong understanding of the assigned account's customers, trade lanes, routing preferences, and service expectations.

• Escalate significant operational, financial, compliance, or customer-service issues to management as appropriate.

• Provide light phone coverage as needed to gather information or follow up on urgent matters.

• Support internal teams with operational coverage as needed.

• 3+ years of experience in logistics, transportation, freight forwarding, or a related field; international air and/or ocean freight experience strongly preferred.

• Strong customer service and relationship-management abilities, with confidence communicating with customers, partners, and service providers.

• Exceptional written and email communication skills, with the ability to manage a high-volume inbox, maintain organized correspondences, and communicate complex shipment information clearly, professionally, and efficiently.

• Strong attention to detail and organizational skills.

• Effective time management with the ability to multitask and prioritize competing responsibilities in a fast-paced environment.

• Proactive problem-solving skills with the ability to take ownership of issues through resolution.

• Proficiency in Google Workspace and ability to learn transportation management systems (GoFreight) and other web-based platforms.

• Ability to work independently while collaborating effectively as part of a team.

• Reliable high-speed internet connection.

• Must be authorized to work in the United States.

• Must be able to successfully complete and maintain any TSA Security Threat Assessment (STA), background screening, security training, or other regulatory requirements applicable to the position.

• 3+ years of experience in logistics, transportation, freight forwarding, or a related field; international air and/or ocean freight experience strongly preferred.

• Familiarity with IATA regulations, dangerous goods requirements, and international air cargo operations; IATA, IMDG, or Dangerous Goods certification is a plus.

• Previous experience working within a TSA Indirect Air Carrier (IAC) environment or supporting IAC operations.

• Experience with customs brokerage coordination, U.S. import requirements, or international trade compliance.

• Industry certifications or formal training in freight forwarding, logistics, customs, transportation, or trade compliance.

Salary: $50,000–$65,000 annually, based on experience and qualifications, plus performance-based bonuses.

• Flexible Remote Work Environment with occasional in-person meetings, training, and team events in the Chattanooga/North Georgia area.

• Clear Growth Path with advancement opportunities in a rapidly growing international logistics company.

• Hands-On Training & Development in international freight, trade compliance, and industry systems.

• Structured, Team-Oriented Environment with defined processes, modern tools, and a focus on accountability and collaboration.

• Generous Paid Time Off & Paid Company Holidays supporting a healthy and sustainable work-life balance.

• 401(k) Retirement Plan with Company Match and health insurance reimbursement for eligible employees.

If you're ready to take ownership of a growing international freight account and become an integral part of our team, we'd love to hear from you.

Please submit your resume to hiring@lookoutgl.com.